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Applications Support Specialist-Information Technology Department (St. Kitts)
St. Kitts Nevis Anguilla Trading and Development Company Limited (TDC) is a leading private sector company in St. Kitts and Nevis and is an equal employment opportunity employer. TDC is currently seeking applications from suitably qualified candidates to fill the position of Applications Support Specialist in our Information Technology Department, Fort Street, St. Kitts.
Job Summary
The Applications Support Specialist is responsible for supporting the Group’s business applications, tools and operating system software. This role involves deploying and troubleshooting software issues, providing training, guidance, and support to users, and working with software vendors to identify and resolve problems.
Main Duties
· Provide end-user technical support, including troubleshooting software issues and providing training, guidance and support to users
· Identifying and resolving software issues, including bugs and errors, and working with software vendors and development teams to resolve problems
· Documenting software issues and solutions, including creating technical reports sand troubleshooting guides
· Communicating with users, IT leadership, and software vendors, to provide updates on software issues and resolve technical problems
· Facilitating software upgrades/enhancements/patches
· Provision and deprovision user access
· Maintaining software documentation including procedures, user manuals, technical documentation and troubleshooting guides
· Participate in an on-call rotation
· Identifying opportunities for continuous improvement of software applications and processes and implementing changes to improve efficiency and effectiveness
· Support the rollout of new business applications and systems as guided by the Applications Administrator and IT leadership
· Training end-users to use existing and new software, and new features as per software upgrades/enhancements
· Any other duties as assigned by the Applications Administrator, IT Manager, or the Chief Information Officer
Qualifications/Knowledge/Experience
· Bachelor’s Degree in Information Technology/Computer Science or related field or A combination of the following or related certifications would be an asset: CompTIA A+, CCNA, Microsoft365, AWS and Azure Fundamental certifications, ITIL Foundation
· 3+ years’ experience in in application support
· A passion for customer service, efficiency, effectiveness, precision, and quality
· Outstanding interpersonal, verbal and written communication skills
· Ability to make appropriate independent decisions, work independently, prioritize own tasks, and tasks of others
· Possess personal drive and initiative regarding career growth
· Demonstrates integrity both at and outside work
· Maintain a professional manner and appearance in the workplace
· Ability to manage projects and implement plans on a timely basis
· Ability to handle issues involving confidentiality and discretion in a mature professional manner
· Ability to assess and provide accurate, positive, and constructive feedback for the Business Intelligence team
· Willingness to comply with established directives, policies, and best practices
Send applications to:
The Chief Human Resources Officer
Re: Applications Support Specialist
TDC Human Resources Department
P O Box 142
Fort Street
Basseterre
St Kitts
Or
Email: recruitment@tdcgroupltd.com
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